FREQUENTLY ASKED QUESTIONS Last Updated: May 15th, 2017
Q1: When can I pick up my complimentary movie voucher?
Q2: How many movie passes do we get for volunteering and are they transferable?
Q3: Do we get to eat if we volunteer for an event where there is food?
Q4: Is there a special volunteer price for the Taste of Wailea?
Q5: Where do we park?
Q6: What do we wear?
Q7: What can I volunteer for if I don't want to do anything menial or be stuck in a parking lot?
Q8: What kind of volunteer positions do you need the most?
Q8: What if I don't show up for my volunteer time slot (for any reason)?
Q9: Dealing with "problematic" patrons...
When can I pick up my complimentary movie passes? top
A1: The Maui Film Festival has always extended trust to it's volunteer crew. When you commit to a shift at the end of the week, you can still pick up your vouchers (tix) after 5:30 on Wednesday (opening night) either at the MACC Volunteer Will-Call table (around the corner from the box office), or at the Celestial Cinema volunteer check-in desk. If you've scheduled lots of shifts and your first film is at the MACC, please only collect the vouchers you need for yourself and your guest(s) and pick up the bulk of your vouchers in Wailea where most of the vouchers are.
How many movie passes do we get for volunteering and are they transferable? top
A2: See "Volunteer Perks" on the home page. The tickets ARE transferable but not resellable.
Do we get to eat if we volunteer for an event where there is food? top
A3: No. Everyone is expected to eat before their shift, or buy dinner from the vendors at the event when they are finished with their shift. This is an ongoing issue and is the policy every year. Please do not volunteer for a food event if this is a temptation you simply cannot overcome. See next Q & A.
Is there a special volunteer price for the Taste of Wailea? top
A4: Sorry, No. If you want to enjoy this fabulous event, please buy a ticket.
Where do we park? top
A5: At the lower parking lot at Mulligan's on the BLUE (Google MAP). Heading south past the resorts at Wailea, turn left at the intersection just past the Kealani Resort. Look for the volunteer parking lot and the extremely helpful and friendly Volunteer Lot Attendants (this could be you!). You will be shuttled to and from the event site at the Gold Course/Gannon's. Check in at the Volunteer Desk upon arrival, which is to the left of the main entrance where movie patrons enter. Virtually all parking is at Mulligan's lower lot. Read the activity descriptions on your myvolunteerpage.
What do we wear? top
A6: Volunteer T-shirt is issued when you check in for your first shift. Kaki (TAN) or Black colored shorts, slacks or skirts. You will be provided with a Maui Film Festival T-Shirt. If you are working multiple days, please be sure it is clean. Also, be prepared for chillier evening weather conditions, especially at the Celestial Cinema, and plan to put your volunteer shirt on over the warmer layer. Ladies like to customize their shirts. Be creative (but don't run with scissors!).
What can I volunteer for if I don't want to do anything menial or be stuck in a parking lot? top
A7: Representing the Maui Film Festival at Wailea is an opportunity to lend your valuable support to a unique world class event (actually considered the world's best June film fest!). Every single volunteer position is important. MFF@Wailea volunteers need to be willing to spend 4 hours in vigilant and attentive service to paying customers and fellow volunteers. Some people have the impression that they can put in their minimum effort for an hour or two and then plop down and see a movie. This is not the case. Those that abuse the privilege of representing the MFF@W as a volunteer will not be invited in the future.
What kind of volunteer positions do you need the most? top
A8: The operations of the festival are just like any living entity. A lot of "stuff" is brought in and a lot of waste is managed, organized, sorted and distributed to recycling centers and compost operations with an increasing emphasis on waste reduction. Monitor/Clean Up people understand the spirit of volunteerism and what it takes to pull off a world class event. Late night shifts are from 9pm-1am. These are also difficult to fill positions (secret: the magic comes out after midnight in the Celestial Cinema!).
What if I don't show up for my volunteer time slot (for any reason)? top
A9: You will also miss out on a wonderful opportunity to serve one of the most amazing film festivals on the planet. I understand, "stuff happens," but please be considerate of the volunteers who will have to pick up the slack.
Dealing with problematic patrons: top
A10: Volunteers are to NEVER take a position of authority toward a problematic patron. They are simply to bring the matter to the attention of appropriate festival staff (those carrying a radio) or security, and avoid all drama. Volunteers are expected to put paying patrons needs first and to treat other volunteers with equanimity and respect. You will have your own opportunity to be served by friendly and helpful volunteers on your nights to be a patron.